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| 50% advance rent is required to confirm a reservation. After the first 50% advanced rent is collected to confirm the reservation, the balance of rent is due thirty (30) days before the day of arrival. The Security Deposit is due on the day of arrival (Note: See Security Deposit Policy below.) We rent to families only, NO GROUPS. We reserve the right to terminate or reject any reservation if rental is booked under false pretenses, according to Florida Statute Ch. 509.151. (Note: See family rental policy just below) |
| The total number of people allowed in the unit is restricted to the stated limit for each property without prior authorization from the owner of the rental property. We are very serious about maintaining a family atmosphere for the quiet enjoyment of all our guests. If maximum occupancy is exceeded or the property incurs damage, guests will be evicted according to F.S. 509.141 |
| We understand that sometimes it is necessary to change or cancel a reservation. All date changes or cancellations of a confirmed reservation are subject to forfeiture of the non-refundable reservation fee taken at the time the reservation was booked. No refund of advance rent will be given if a cancellation or date change is within thirty (30) days of date of arrival. If you must cancel a reservation during prime season (May, June, July, or August), we will first try to re-rent the property for the same number of days and rental amount before a refund of advance rent will be given (minus the $50 non-refundable reservation fee). If we do not re-rent the property, your advance rent is forfeited. All other reservations outside of Prime Season (September-April) require a 45 day advanced notice for cancellation. |
If you must cancel a reservation within 45 days of the date of arrival during off-season, we will first try to re-rent the property before any refunds will be given, minus the non-refundable reservation fee. Absolutely no refunds will be given after partial use of a reserved rental unit or for early departure. In the event of a hurricane, we will refund any unused rent if Mandatory Evacuation is necessary.
Please note: If for some reason, the rental property you have reserved becomes unavailable (i.e. the house has sold, is taken off of rental system, or is under maintenance/construction), we reserve the right to cancel or transfer a reservation at any time prior to guest taking occupancy. Should this occur, your reservation will be transferred to a comparable or better unit or we will refund all advanced rent without penalty. |
| A security deposit of $500 is required in addition to the rent charged per rental unit and shall be made in the form of credit card or electronic transfer. All units are inventoried and inspected before and after each occupancy. This security deposit shall be refunded within two weeks after your departure providing that: |
a)No damage was done to the unit or its contents (linens included) beyond normal wear and tear.
b)All debris, garbage and discards were placed outside in proper containers.
c)Soiled dishes, glassware, silverware, and pots were placed in dishwasher and cleaned.
d)Unit was left in a neat condition and furniture was not rearranged (a minimum of $25 to move furniture/items back to its original arrangement).
e)No items were broken or missing from the unit; all windows/doors were closed and locked.
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f)All keys and/or passes were returned (a min. $20 cash fee for each unreturned key and pass).
g)All charges accrued during your stay were paid prior to departure.
h)No undisclosed pets were discovered after check-in (a $500 fee will be charged for all pets not disclosed prior to check-in).
i)Owner lock-up/closet has not been broken into or disturbed. Penalty is forfeiture of entire Security Deposit.
j)There were no violations of the guest rental agreement and house policies.
NOTE: If expenses are incurred to repair damage, replace missing items, pay for extra cleaning or any other violations of the rental policy as a result of your stay, we reserve the right to apply the deposit to offset expenses and administrative fees. |
| Each property has a locked closet that has personal property of the owner. These locked closets are not to be tampered with or entered. If evidence is found of disturbance/tampering into these owner lock-ups, the penalty is automatic forfeiture of your entire security deposit. |
| A reservation fee of $50 will be added to each reservation for administrative costs and processing of your reservation and is non-refundable upon cancellation or transfer. A fee of $35 will be charged for all returned checks. Rental guests have the responsibility to leave the rental unit free of excessive trash/waste and excessive cleaning upon their departure. If the rental property is left excessively dirty, additional charges will apply. |
| In some cases, some of our vacation properties are listed for sale. If your vacation rental needs to be shown to qualified buyers during your stay, you will be contacted to schedule a convenient time for showing. In the event you reserve a vacation property that has been sold, you will be notified by our office as soon as possible to arrange other accommodations. We will make every effort to relocate your reservation to an equal or better unit, but cannot guarantee another vacation property will be available. If no unit is available, a full refund will be made. |
| All vacation units managed, are individually owned and furnished to the taste of the owner. Please do not rearrange the furniture, take any items outside the unit that are part of the interior décor, move any furnishings or kitchen items to another unit. There is a minimum charge of $25 to return items to its original arrangement. Each home is equipped with basic housekeeping items such as pots, pans, dishes, glasses and flatware, an initial supply of toilet tissue and paper towels, a minimum of one television and one VCR or DVD, cable television. Every effort is made to list extras included in each property; however, we are not responsible for changes made by owners or errors in printing. |
| A packet containing keys and directions will normally be sent to you by next day delivery to be received two days prior to arrival. If you need to make other arrangements due to travel plans, please contact us. |
| The Santa Rosa Island Authority does not allow pets on the beach. If pets are discovered on any property, a $500 charge will be deducted from the security deposit for extra clean up and to treat the property for fleas, and the Tenant will be evicted pursuant to Florida Statute 509.141 with no refund. |
| We ask that each property be treated as if it were your own. Please leave the property as you found it, being sure to wash and put away all dishes, remove all of the bed linens from the beds and place in one general location along with bath towels, take out the trash, close and lock all doors and windows, plants, or lamps, etc. for some reason while you are here, please move everything back to its original position before you leave. We charge a minimum of $25 to return items/furniture to its original arrangement. You agree to take full responsibility and pay for any damage, breakage, and stains that occur during occupancy. TENANT AGREES TO LEAVE THE UNIT IN AS GOOD OR BETTER CONDITION AS WHEN FOUND UPON ARRIVAL. |
| Rates include only a departure clean. Daily maid service is not included. We do offer daily maid service at a rate of $35 per hour. Linens and bath towels are provided and the linen charge, as well as the cleaning fee, is included in the total rate quoted to you at the time the reservation is made. For quality assurance, all bed linens will be folded and placed at the end of each bed ready to make. This serve requires a two-week advance notice. |
| No compensation will be given for temporary outage of electricity, gas, water, cable, or telephone service. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible. The operation and maintenance of these utilities is out of our control. Appliances, Air Conditioners, and Hot Tubs/Jacuzzis are not guaranteed and refunds cannot be given for failure or breakdown. We will attempt to repair or replace any item that is inoperable as quickly as possible, but cannot guarantee repair will be completed that day. |
| We are the agent of the property owner and are acting at all times, in and for the best interest of the owners. Agent will not be held responsible for acts of theft of vandalism or damages to the guest’s personal property. NOTE: All monies collected will be placed in a special account and all interest, which may accrue, shall accrue to us. |
